1.You have the right to create an account with SendCloud. When registering for an account, you should provide Aurora SendCloud with authentic, complete, legitimate and legally valid information. If there is any change in your information, you should notify Aurora SendCloud in writing after the change and provide the latest information.
2.The customer agrees to pay the fees for the services of using Aurora SendCloud.
3.The customer guarantees the authenticity, legality, validity and permissibility of the mailing list provided by the customer. Customer is obligated to filter the mailing list to ensure that the validity of customer’s own email addresses is fulfilled and that delivering emails to them is permitted. Otherwise, Aurora SendCloud has the right to terminate this agreement at any time and any balance in customer’s account will not be refunded. At the same time, Aurora SendCloud is not responsible for verifying the authenticity and permissibility of the email addresses provided by the customer.
4.The customer agrees to authorize Aurora SendCloud and its relevant party to save and use the information you provide, including but not limited to personal name, email address, telephone number, ID card information etc when you start using Aurora SendCloud's service.
5.If the hard bounce percentage exceeds 10% in any month or exceeds 10% at any time, Aurora SendCloud has the right to terminate service, and any balance in customer's account will not be refunded. Customers should compensate for any damage caused to Aurora SendCloud's services and reputation as a result.
6.If the percentage of emails reported as spam exceeds 0.05% in any month or exceeds 0.05% in any day, Aurora SendCloud has the right to terminate service, and any balance in customer's account will not be refunded. Customers should compensate for any damage caused to Aurora SendCloud's services and reputation as a result.
7.In using Aurora SendCloud, customers undertake and guarantee:
（1） Comply with all laws and regulations of the People's Republic of China and international agreements, regulations, procedures and practices regarding the Internet and email.
（2） Not to disturb or interrupt the Internet services or other normal uses by Aurora SendCloud.
（3） Not performing any acts that may have adverse effects on Aurora SendCloud or are prohibited by laws and regulations.
8.Customers should not utilize SendCloud to send the following emails:
（1）Promotional or marketing emails such as advertisements, electronic publications, various forms of promotional materials, etc. that the recipient has not requested or agreed to receive in advance.
（2）Emails cannot be rejected by the recipient.
（3）Emails that hide the sender's identities, addresses, subjects, and other information.
（4）Emails that contain false information about source, sender, routing, etc;
（5）Emails that contain viruses, malicious codes, pornography, reactionary and other undesirable information, harmful information or other content prohibited by laws and administrative regulations.
9.If the customer violates any of the provisions of paragraphs (1) to (5) of the preceding Article 8, the customer shall bear all the legal liabilities arising therefrom and compensate for all the losses caused to Aurora SendCloud as a result. Aurora SendCloud has the right to terminate this Agreement immediately and freeze and deduct the balance in customer’s account.
10.Customer may choose to customize the service, and the specific content of the customized service is subject to the information of customer's online application on Aurora SendCloud page. The customer shall not use the resources of Aurora SendCloud beyond the scope of the customized service content. If the customer customizes the email tracking function, it shall ensure that the function is used for legal purposes. If the customer uses this function for acts involving infringement of the privacy of third parties or other illegal purposes, the customer shall bear all legal liabilities.
11.Aurora SendCloud only retains the email data in customers' accounts for sixty days. The customer shall store and back up the relevant data on its own in accordance with the deadlines stipulated by laws and regulations. The customer shall provide Aurora SendCloud or the administrative department with the backup contents at any time upon Aurora SendCloud's or the administrative department's request.
12.Customers agree that Aurora SendCloud shall use the customer's name, trade name, trademark, logo, domain name and other commercial signs in the process of commercial publicity of Aurora SendCloud's partners, as well as publicize and promote the content of cooperation with you as customer cases. In any case, the customer and Aurora SendCloud shall not engage in matters that may affect the cooperation between the two parties or infringe on the other party's reputation, intellectual property rights, privacy and other legitimate rights and interests.
13.The customer shall use the services of Aurora SendCloud appropriately and shall be responsible for its own behavior in accordance with this agreement and the regulations published by Aurora SendCloud from time to time. In the event that the customer is subject to litigation, claims and/or penalties as a result of its behavior, the customer shall indemnify Aurora SendCloud for all losses incurred as a result.
14.The customer guarantees strengthening the security protection of its own website or system platform when using the services of Aurora SendCloud. This includes but is not limited to adding the necessary graphic verification, numeric verification, slider verification, etc., when your customers sign up and log in. The customer may use your Aurora SendCloud's platform account to add IP address to whitelist, bombing-proof settings or other account security settings. If the use of the website or system platform is abnormal due to customer's reasons, customer shall bear the resulting consequence, and Aurora SendCloud shall not assume any liability.
15.Customer guarantees the legality, authenticity, accuracy, integrity and security of the relevant operations when using services provided by Aurora SendCloud and shall prevent illegal acts that endanger the security of communication and information services, such as hacker attacks, password theft, illegal invocation through means like exploitation or intrusion. Customer shall properly safeguard the information of API and secret, account, password and ensure the security and confidentiality of its own terminal and network. Any operation carried out through the customer's registered account or authorized account (if supported by the system) will be deemed to be an operation performed by the customer yourself, and the customer will bear the corresponding responsibility. If the loss or leakage of the above-mentioned interfaces, account, passwords, etc. is not attributable to the intentional act or gross negligence of Aurora SendCloud, Aurora SendCloud shall not be liable for losses and consequences arising therefrom.
16.Customers agree to receive emails and messages from Aurora SendCloud, including but not limited to commercial promotional messages.
